# IT Support Specialist II at Oura

- Company: Oura
- What the company does: Enhance your health journey with Oura. The Oura Ring provides round-the-clock insights into sleep, fitness, and stress for wellness. Now HSA/FSA eligible. Backed by ICONIQ.
- Company website: https://ouraring.com
- Type: Startups
- Level: Mid level
- Location: On-site - San Francisco, California
- Work setup: On-site
- Pay: $94K to $110K base salary per year (USD)
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://job-boards.greenhouse.io/oura/jobs/4438102009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/oura-it-support-specialist-ii/

## About the role

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Deliver reliable Tier 1–2 support for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff
- Keep employees productive and new hires ready to work by ensuring devices, access, and core workplace tools are dependable through onboarding, offboarding, and day-to-day support
- Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards across endpoint and identity platforms and improving reliability over time
- Reduce repeat incidents by recognizing patterns, driving root-cause follow-up, and turning recurring symptoms into durable fixes
- Improve AI-assisted support quality by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance so Atomicwork resolves more issues accurately and autonomously
- Expand Tier 3 capability over time, resolving increasingly complex issues independently while using sound judgment about when to escalate

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/oura-it-support-specialist-ii/