# Senior Technical Product Manager, IT Service Management at Oura

- Company: Oura
- What the company does: Enhance your health journey with Oura. The Oura Ring provides round-the-clock insights into sleep, fitness, and stress for wellness. Now HSA/FSA eligible. Backed by ICONIQ.
- Company website: https://ouraring.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $143K to $169K base salary per year (USD)
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://job-boards.greenhouse.io/oura/jobs/4434556009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/oura-senior-technical-product-manager-it-service-management/

## About the role

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Be the voice of the employee. Design requests, catalog items, and knowledge from the worker's point of view so getting help is easy and frictionless, and use feedback and service data to keep removing friction
- Own the platform as a product: a single roadmap and backlog, clear intake, and prioritization criteria that every service team can see and trust
- Govern the service catalog and request fulfillment. Decide what gets added, changed, or retired, and move requests from manual work toward automated and identity-governed fulfillment
- Own the knowledge management function: the standards, structure, and governance that make knowledge accurate and findable for people and AI agents alike, while individual teams keep ownership of their own content
- Define how AI agents operate in service management: which requests they resolve, which they route to a human, and the accuracy thresholds and guardrails behind each
- Build a repeatable onboarding model for ESM so non-IT service teams can adopt a consistent service experience, whichever platform fits them (intake, catalog, workflows, knowledge, reporting, access controls)

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/oura-senior-technical-product-manager-it-service-management/