# Support Escalations Specialist (6-Month Contract) at Outschool

- Company: Outschool
- What the company does: Backed by Lightspeed, Y Combinator and USV.
- Company website: https://outschool.com/
- Type: Startups
- Level: Mid level
- Location: Remote (U.S.); San Francisco
- Work setup: Remote
- Posted: 2026-04-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/outschool/jobs/4675567006
- Page: https://www.1752.vc/careers/jobs/outschool-support-escalations-specialist-6-month-contract/

## About the role

As part of the CX team, you'll handle escalated tickets from parents and teachers - the ones without an obvious answer, where you'll be making independent judgment calls without a playbook for every situation. You'll also occasionally handle Trust & Safety escalations, which can include sensitive content. We're looking for someone with strong investigative, decision-making, and writing skills who thrives on resolving complex, ambiguous issues in a fast-paced environment.

## What they're looking for

- Strong written communication, especially for difficult or sensitive conversations
- Judgment under ambiguity: you can make a decision, explain your reasoning, and keep moving
- Able to engage with occasional heavy content without it derailing your work
- Comfortable working independently in a remote, fast-paced environment

Tags: Customer Service