# Account Director at Outset

- Company: Outset
- What the company does: Get the depth of qualitative interviews at the speed and scale of a survey with the power of AI-moderated research. Make better, faster decisions for your business. Backed by Y Combinator.
- Company website: https://outset.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco
- Work setup: Remote
- Pay: $160K to $185K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/outset/00c28962-03ed-4b0a-a201-bfcc3d2537f2
- Page: https://www.1752.vc/careers/jobs/outset-account-director/

## About the role

Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success. Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy

## What they're looking for

- 5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts
- Ability to travel 25% of the time for customer events, customer visits, and conferences
- Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships
- Experience in a fast-paced SaaS or Series A/B startup environment
- Exceptional communication, executive presence, and relationship-building skills
- Strong analytical mindset with ability to tell a story with data

Tags: Customer Success