# Customer Operations Associate at Outset

- Company: Outset
- What the company does: Get the depth of qualitative interviews at the speed and scale of a survey with the power of AI-moderated research. Make better, faster decisions for your business. Backed by Y Combinator.
- Company website: https://outset.ai/
- Type: Startups (AI role)
- Level: Associate
- Location: NYC
- Work setup: Remote
- Pay: $115K to $130K base salary per year (USD)
- Posted: 2026-02-12
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/outset/e940392f-18f2-47ed-9423-3f6c31c10f1c
- Page: https://www.1752.vc/careers/jobs/outset-customer-operations-associate/

## About the role

As a Customer Operations Associate, you’ll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers’ go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.

## What they're looking for

- Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
- Act as a trusted product advisor , responding to questions, troubleshooting issues, and helping customers make the most of our platform
- Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
- Contribute to product knowledge by building and maintaining help center content and improving internal documentation
- Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
- Develop process and systems to optimize our internal workflows , including incorporation of automation and AI

Tags: Customer Success