# Scaled Customer Success Manager at Outset

- Company: Outset
- What the company does: Get the depth of qualitative interviews at the speed and scale of a survey with the power of AI-moderated research. Make better, faster decisions for your business. Backed by Y Combinator.
- Company website: https://outset.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $130K to $180K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/outset/f40f4700-acf4-4e60-939e-9a3d56e24f29
- Page: https://www.1752.vc/careers/jobs/outset-scaled-customer-success-manager/

## About the role

Own adoption, retention, and expansion outcomes across a portfolio of 100–200+ Scaled accounts, from onboarding through renewal Keep usage and adoption high in a deliberately lower-touch model — leverage programs, automation, and self-service before reaching for a calendar invite

## What they're looking for

- 3–7 years in customer success, account management, CS operations, sales, or lifecycle/growth, including a high-volume portfolio
- Experience building scaled or digital CS programs from scratch, or working as one of the first hires in a scaled CS role
- Technically fluent and self-sufficient with data: product analytics and usage, pulling data with AI tools, and building tooling with AI
- Hands-on with a modern GTM and support stack. Ours is Pylon, Hex, HubSpot, Salesforce, and Claude, we lean heavily on AI day to day and expect you to as well
- Excellent written and verbal communication
- Series A/B/C or fast-paced SaaS experience, with a proactive, ownership-driven approach to ambiguity

Tags: Customer Success