# Director of Customer Success, SMB at Overjet

- Company: Overjet
- What the company does: Backed by General Catalyst and Insight.
- Company website: https://www.overjet.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States, Remote
- Work setup: Remote
- Posted: 2026-05-01
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/overjet/48bc9ee9-daaa-4cd8-a007-30c95cf2c291
- Page: https://www.1752.vc/careers/jobs/overjet-director-of-customer-success-smb/

## About the role

As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets.

## What they're looking for

- Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role
- At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics
- Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets
- Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models
- Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams
- Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities

Tags: Sales & Marketing