# Manager of Customer Success, SMB at Overjet

- Company: Overjet
- What the company does: Overjet is the #1 dental AI company that supports DSOs, dentists, dental groups, insurance companies and health plans on their quest to improve oral health. Backed by General Catalyst and Insight.
- Company website: https://www.overjet.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: United States, Remote
- Work setup: Remote
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://jobs.ashbyhq.com/Overjet/ea8f23bf-5e87-4cd6-85be-73bd5d6114ff?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/overjet-manager-of-customer-success-smb/

## About the role

As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in leading our fastest-growing segment through its next phase of hyper-growth. You’ll drive retention, adoption, and expansion across our SMB customer base (private dental practices), and you’ll hire, coach, and scale a team of SMB Customer Success Managers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in customer success, account management, or SMB-focused SaaS, including 2+ years managing CSMs
- Experience running a high-volume SMB book where retention and adoption are won through process, data, and automation rather than high-touch coverage alone
- A track record of reducing churn and improving onboarding or activation metrics, including building save playbooks and coaching reps on objection handling
- Strong analytical skills. You can write or review SQL, build and interpret dashboards, and turn usage and health data into decisions
- Hands-on AI fluency. You already use LLMs and automation to build workflows, review calls, and scale coaching, and you can show examples
- Experience with CRM and CS tools (Salesforce, Gainsight, or similar) and call intelligence or BI tools (Gong, BigQuery, Sigma, or similar)

Tags: Sales & Marketing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/overjet-manager-of-customer-success-smb/