# Technical Support Engineering Manager at Overjet

- Company: Overjet
- What the company does: Backed by General Catalyst and Insight.
- Company website: https://www.overjet.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Salt Lake City, UT
- Work setup: Remote
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/overjet/ffd9b847-926d-43a1-a7ea-874f3a15feba
- Page: https://www.1752.vc/careers/jobs/overjet-technical-support-engineering-manager/

## About the role

Overjet's Support Engineering team is the frontline technical layer for our Vision, Iris, and RCM products, the AI and workflow platforms that power diagnostics and revenue cycle operations for dental practices. Customers come to us with hard technical problems: sensor malfunctions, integration failures, log-level debugging, configuration issues. We're looking for a Support Engineering Manager to scale this function.

## What they're looking for

- 2–3 years of people management experience in a technical support, support engineering, or field engineering function
- Comfortable being the most technical person in the room when needed — reading logs, reasoning through integration failures, and building credibility with engineers, not just relaying tickets
- You build genuine trust with customer stakeholders — clinicians, practice ops leaders, IT teams — so that even hard conversations (downtime, data issues, billing) strengthen the relationship rather than erode it
- Experience deploying or evaluating AI tooling in a support or ops context (e.g., agentic triage, LLM-based debugging assistants) strongly preferred
- Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
- Experience with Intercom is a plus

Tags: Sales & Marketing