# Enterprise Customer Success Manager at Overstory

- Company: Overstory
- What the company does: We help electric utilities optimize resources, mitigate vegetation risk, and future-proof their operations and maintenance programs for the growing climate and market challenges of our time. Backed by Techstars.
- Company website: https://20tree.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Remote: San Francisco Bay Area
- Work setup: Remote
- Posted: 2026-04-01
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/overstory/jobs/4792521101
- Page: https://www.1752.vc/careers/jobs/overstory-enterprise-customer-success-manager/

## About the role

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.

## What they're looking for

- Progressive experience working with California-based utilities
- Demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks
- Experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption
- 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish
- Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role
- Willingness/ability to travel locally for on-site customer visits (driver's license required), with occasional travel for industry conferences

Tags: Customer Success