# Customer Success Manager, Strategic (US/Canada) at Owner

- Company: Owner
- What the company does: Owner gives you the same tools that major national brands use to drive sales. Online ordering proven to grow sales. Mobile app with rewards. And more. Backed by Redpoint.
- Company website: https://www.owner.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $90K to $100K base salary per year (USD)
- Posted: 2026-07-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/owner/6eaa2c02-9647-41b4-a730-ae308e089fd4
- Page: https://www.1752.vc/careers/jobs/owner-customer-success-manager-strategic-us-canada/

## About the role

As a Strategic CSM, you'll own the full lifecycle for approximately 100 of our biggest & most important brands. These are the accounts where Owner's platform has the deepest impact. In an intensively competitive market a great CSM relationship is the difference between a customer who stays and grows and one who churns.

## What they're looking for

- 3+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS. You've managed a book of business, owned retention metrics, and operated with real accountability for outcomes
- Experience managing multi-location or high-value accounts. You know what it means to manage complexity across locations, stakeholders, and priorities — and you don't lose the thread
- A consultative, data-informed approach. You're comfortable pulling a report, identifying the story in the numbers, and translating that into a recommendation a restaurant owner can act on. You don't just present data — you interpret it
- The ability to handle hard conversations with grace. You've navigated cancellation calls, retention negotiations, and de-escalations. You don't shy away from conflict — you lean into it with empathy and clarity
- Strong prioritization instincts. With ~100 accounts, you can't go deep on everything every day. You know how to segment by risk and opportunity, manage your time ruthlessly, and still make every customer feel like they matter
- Communication skills that flex. You can write a crisp email to a restaurant owner, lead a compelling business review, and summarize a complex situation for your manager in the same morning

Tags: Customer Experience