# Workforce Manager, Support at Owner

- Company: Owner
- What the company does: Owner gives you the same tools that major national brands use to drive sales. Online ordering proven to grow sales. Mobile app with rewards. And more. Backed by Redpoint.
- Company website: https://www.owner.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/owner/922653c5-f590-44ed-99c8-7a7b9eb98c44?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/owner-workforce-manager-support/

## About the role

When a restaurant owner needs help, every minute matters. Having the right people, with the right skills, available at the right time is essential to delivering an exceptional customer experience. We're looking for a Workforce Manager to build and own workforce management across our Customer Support organization. You'll lead forecasting, capacity planning, scheduling, real-time workforce management, and performance optimization across a growing, multichannel support operation. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function
- Demonstrated expertise in forecasting, capacity planning, scheduling, real-time management, and workforce performance analysis within a high-volume, multichannel support environment
- Strong understanding of workforce management methodologies, including Erlang C, interval forecasting, occupancy, shrinkage, schedule adherence, and service-level optimization
- Advanced proficiency in Excel or Google Sheets, with experience developing and maintaining complex staffing and capacity models
- Hands-on experience implementing, configuring, or administering workforce management platforms
- Strong analytical skills and the ability to translate operational data into actionable staffing and performance recommendations

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/owner-workforce-manager-support/