# Account Manager - Boston at PagerDuty

- Company: PagerDuty
- What the company does: Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
- Company website: http://www.pagerduty.com
- Type: Startups
- Level: Senior
- Location: Remote (USA - Boston, MA)
- Work setup: Remote
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://job-boards.greenhouse.io/pagerduty/jobs/6186857004
- Page: https://www.1752.vc/careers/jobs/pagerduty-account-manager-boston/

## About the role

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.

## What they're looking for

- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
- 4+ years of proven success managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor’s degree or equivalent experience

Tags: Customer Success