# Director, Sales Strategy & Operations at PagerDuty

- Company: PagerDuty
- What the company does: Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
- Company website: http://www.pagerduty.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/pagerduty/jobs/6225139004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pagerduty-director-sales-strategy-and-operations/

## About the role

PagerDuty is seeking a Director, Sales & Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- SaaS/Consumption experience with deep understanding of ARR and consumption models and their metrics (bookings, pipeline coverage, GRR/NRR, churn, expansion)
- 3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams
- Track record leading sales planning and running the sales operating cadence with senior Sales leaders
- Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders
- Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org
- Customer lifecycle programs: health scoring, onboarding, renewal management, churn mitigation

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pagerduty-director-sales-strategy-and-operations/