# Principal CS Strategy & Operations Manager at PagerDuty

- Company: PagerDuty
- What the company does: Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
- Company website: http://www.pagerduty.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/pagerduty/jobs/6220984004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pagerduty-principle-cs-strategy-and-operations-manager/

## About the role

PagerDuty is seeking a Principal CS Strategy & Operations Manager to join our talented, customer-focused team! The Principal CS Strategy & Operations Manager is the operating backbone of PagerDuty's Customer Success organization. This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6–8+ years in Customer Success Operations, Revenue Operations, or Strategy & Ops, with at least 3 years leading direct reports
- Track record building or scaling CS operations in an enterprise SaaS or subscription business
- Deep, hands-on experience with CS/CRM platforms (Gainsight, Salesforce, or similar) and BI tooling (Tableau, Looker, Power BI, or Sigma)
- Experience evaluating or deploying AI-powered tools for customer success or revenue operations workflows
- Experience partnering with C-suite/board-level stakeholders on strategy and reporting
- Experience leading cross-functional initiatives across Sales, Product, Support, and Finance in a mid-to-large organization

Tags: Sales Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pagerduty-principle-cs-strategy-and-operations-manager/