# Customer Security Analyst, MDR (Unit 42) at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Analyst
- Location: Remote - USA - CA
- Work setup: Remote
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Remote---USA---CA/Customer-Security-Analyst--MDR--Unit-42-_JR-022924?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-customer-security-analyst-mdr-unit-42/

## About the role

As a Customer Security Analyst on the Unit 42 Managed Detection and Response (MDR) team, you will act as the primary communication bridge between our MDR analysts and customers. You will help translate technical incident response activity into clear, actionable communication while ensuring customers feel informed, supported, and confident throughout their cybersecurity partnership with Unit 42. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support — must , Tier 1/2 SO analyst experience - advantage
- Deep understanding of attack trends and threat detection services
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR — a strong advantage


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-customer-security-analyst-mdr-unit-42/