# Customer Success Architect, Cortex at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Mid level
- Location: Dallas, United States of America
- Work setup: On-site
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Dallas-United-States-of-America/Customer-Success-Architect_JR-020580?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-customer-success-architect-cortex/

## About the role

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
- Strong understanding of enterprise security and IT products, systems, and processes
- Experience with Linux system administration and troubleshooting
- Proficiency in scripting with Python and/or JavaScript
- Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-customer-success-architect-cortex/