# Onboarding Customer Success Manager at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Senior
- Location: Boston, United States of America
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Boston-United-States-of-America/Onboarding-Customer-Success-Manager_JR-024118?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-onboarding-customer-success-manager/

## About the role

As an Onboarding Customer Success Manager (OB-CSM), you own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas. Operating with a strong business value mindset, your mission is to accelerate time-to-value, establish clear success criteria, and drive customers towards their strategic outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- IGA Expertise (Required): Deep, hands-on experience with Identity Governance and Administration (IGA) platforms (e.g., SailPoint, Saviyant, RSA, Omada, One Identity)
- CSM & Onboarding Experience: 5+ years of experience as a Customer Success Manager leading complex, multi-threaded software onboarding or implementation projects for enterprise customers
- Self-Starter Mentality: Highly self-motivated and proactive, with the proven ability to thrive in a fast-paced environment and independently manage a heavy account load (>30 accounts)
- AI & Tech Savvy: Comfortable using modern AI tools to boost productivity and always looking for innovative ways to improve existing workflows
- Executive Presence: Proven ability to manage executive-level relationships and navigate complex enterprise organizations
- Methodology: Demonstrable success using outcome-based frameworks (OKRs, Success Plans, CSAT/NPS) and project-management tools (Smartsheet, Monday.com , Jira, or similar)


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-onboarding-customer-success-manager/