# Principal Product Manager, ITSM - (Console) at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Principal and up
- Location: Office - USA - CA - Console Systems
- Work setup: On-site
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Office---USA---CA---Console-Systems/Principal-Product-Manager--ITSM----Console-_JR-023382-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-principal-product-manager-itsm-console/

## About the role

ITSM is Console’s core product, delivering agentic service desk, workflow automation, and knowledge management for leading enterprises. Console disrupted this legacy industry by asking the question “what does an ITSM look like if AI agents can solve a majority of tickets before they ever reach a human?” We succeed and the product is rolled out company-wide with customers like Databricks, Webflow, and Chime to run all of their internal support and operations. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have 5+ years of experience in product management, launching and scaling technical products. You have worked on great B2B products in the past
- You possess a strong technical background with experience working cross-functionally with engineering teams to ship technical products
- You are deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it
- You have great taste, you have strong opinions of how software should work and sweat the details
- You wear many hats and you’re just as comfortable urgently troubleshooting a p0 bug as you are developing a strategy for entering a new market


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-principal-product-manager-itsm-console/