# Sr IT Field Engineer at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Senior
- Location: Office - USA - CA - Headquarters
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Office---USA---CA---Headquarters/Sr-IT-Field-Engineer_JR-023840?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-sr-it-field-engineer/

## About the role

We are seeking a Senior IT Field Engineer to join our IT Service Desk team. In this role, you’ll provide high-quality, hands-on support for end-user technologies, local office infrastructure, and collaboration tools. You will partner closely with teammates across multiple global regions while primarily supporting users and systems at your local site. You’ll play an active role in enhancing support processes, implementing automation, and ensuring every employee’s technology experience is seamless and secure. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Professional Background: Typically requires up to 3-5 yrs of experience and a BA/BS in Information Technology or equivalent, hands-on experience in a Service Desk or Field Support role
- Technical Skills: Strong in areas such as Google Workspace administration, endpoint management, Zoom, and identity/access management tools
- System Knowledge: Hands on experience supporting macOS and Windows devices, SaaS applications, VPN, and enterprise collaboration platforms
- Automation Aptitude: Working knowledge of scripting (PowerShell, Python, or similar) or using automation tools to streamline IT operations
- Customer Focus: Proven commitment to exceptional user support, balancing empathy, technical accuracy, and efficiency
- Continuous Growth: Naturally curious and proactive in adopting new support technologies and improving daily IT operations


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-sr-it-field-engineer/