# Staff Customer Engineer (Koi) at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA - CA
- Work setup: Remote
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Remote---USA---CA/Staff-Customer-Engineer--Koi-_JR-023100?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-staff-customer-engineer-koi/

## About the role

The Staff Customer Engineer serves as the technical bridge between engineering and customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy solutions, and support customers. You will translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience)
- Strong software engineering background with a deep, system-level understanding of software architectures, network, and infrastructure
- Proven experience diagnosing, debugging, and resolving complex technical issues within real-world, production customer environments
- Demonstrated ability to quickly master new system architectures and independently debug unfamiliar, legacy, or proprietary codebases
- Experience partnering closely with pre-sales, field engineering, or customer success teams to support the technical retention lifecycle
- Exceptional communication and presentation skills in English, translating technical concepts for highly technical and semi-technical stakeholders


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-staff-customer-engineer-koi/