# Staff Customer Success Engineer - Cortex at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA - CA
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Remote---USA---CA/Staff-Customer-Success-Engineer---Cortex_JR-023844?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-staff-customer-success-engineer-cortex/

## About the role

We are looking for an experienced, high-impact Customer Success Engineer to serve as the technical backbone for our most critical customer accounts. In this role, you will act as a trusted advisor to key stakeholders, resolve high-stakes management escalations, and serve as a force multiplier by mentoring team members and driving technical enablement across the team. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of experience in customer-facing technical roles, such as Customer Success Engineering, Solutions Architecture, Technical Support, or Consulting
- Strong technical background in Security Operations (SOC), Incident Response, or Security Engineering
- Solid understanding of core security concepts and workflows across SIEM, Endpoint Detection (EDR/XDR), Security Automation (SOAR), and Attack Surface Management
- Practical familiarity with major cloud platforms, including AWS, Azure, or GCP
- Working knowledge of Linux and Windows operating systems, system administration, and troubleshooting
- Ability to read, write, or evaluate scripts (such as Python, JavaScript, or Bash) to assist with technical reviews, API integrations, and workflow automation


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-staff-customer-success-engineer-cortex/