# Technical Account Manager at Palo Alto Networks

- Company: Palo Alto Networks
- What the company does: Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
- Company website: https://www.paloaltonetworks.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA - CA
- Work setup: Remote
- Posted: 2026-11-08
- Apply by: 2026-12-23
- Apply: https://paloaltonetworks.wd5.myworkdayjobs.com/en-US/panwexternalcareers/job/Remote---USA---CA/Technical-Account-Manager_JR-024048?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/palo-alto-networks-technical-account-manager/

## About the role

As a Technical Account Manager for Unit 42 Managed Services, you will serve as a trusted advisor to our customers, ensuring they successfully adopt and implement our leading Managed Detection and Response services. You will collaborate closely with key security stakeholders within enterprise organizations to drive customer satisfaction, value, and retention. Your efforts will directly contribute to expanding Unit 42's security footprint and reinforcing our position as a cybersecurity leader. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of experience in a customer-facing technical role such as customer success, consulting, or post-sales technical account management
- Demonstrated experience managing technical escalations, balancing customer expectations, and negotiating successful resolutions
- A data-driven mindset with experience tracking and improving key metrics like CSAT, adoption, and renewal rates
- Excellent communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders
- Direct experience within the cybersecurity industry, particularly with Managed Detection and Response (MDR) or Threat Hunting services
- Strong consulting and project management skills, with a proven ability to act as a trusted advisor to senior security leaders


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/palo-alto-networks-technical-account-manager/