# Senior Manager, Technical Support Engineering at Pantheon

- Company: Pantheon
- What the company does: Pantheon.io is the platform built for WordPress, Drupal, and Next.js. We deliver your business needs to build, host, and manage with digital speed and agility. Backed by SoftBank VF.
- Company website: https://pantheon.io/
- Type: Startups
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://pantheon.io/about/careers/detail?gh_jid=8268177&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pantheon-senior-manager-technical-support-engineering/

## About the role

The Senior Manager, Technical Support Engineering leads the operating model that helps Technical Support solve complex customer problems with speed, depth, and consistency. This role owns the systems, standards, and partnerships that allow a high-performing global team to do its best work. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Significant experience leading technical support, escalation support, site reliability, platform operations, or a related function in a SaaS, cloud, or web infrastructure environment
- Experience leading globally distributed or follow-the-sun teams
- A demonstrated record of improving support operations through better ownership, process design, metrics, and cross-functional execution
- Experience managing high-performing technical teams and developing managers or team leads
- Strong incident and escalation management experience, including customer communication during high-impact events
- Experience partnering with Engineering and Product to investigate defects, improve reliability, and address systemic issues

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pantheon-senior-manager-technical-support-engineering/