# Senior Manager, Customer Experience at Parafin

- Company: Parafin
- What the company does: Parafin partners with platforms to deliver seamless, flexible access to financing, giving small businesses the capital they need to grow with confidence. Backed by Redpoint.
- Company website: https://www.parafin.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: Remote
- Pay: $145K to $190K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://jobs.ashbyhq.com/parafin/d0994fd4-2ae0-4153-8e26-a48b288cda0f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/parafin-senior-manager-customer-experience/

## About the role

You have 10+ years in customer support/customer experience, with 5+ years in leadership, including experience managing managers You have built or substantially scaled a CX or support organization, ideally through a period of rapid growth Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience leading white-labeled or partner/B2B2C support at scale
- Fintech or financial services experience
- Deep proficiency with Zendesk (administration and configuration) and CX automation/self-service tooling
- Experience leading distributed and/or outsourced (BPO) teams
- Experience at an early-stage or hyper-growth startup

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/parafin-senior-manager-customer-experience/