# Director of CS, SMB at ParentSquare

- Company: ParentSquare
- What the company does: ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Backed by Kleiner Perkins Caufield & Byers.
- Company website: https://parentsquare.com
- Type: Startups
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Pay: $110K to $130K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://ats.rippling.com/parentsquare/jobs/62b32a78-1459-468d-b715-d58accb8a618
- Page: https://www.1752.vc/careers/jobs/parentsquare-director-of-cs-smb/

## About the role

We’re looking for a Director, Customer Success – SMB to own the strategy and the outcomes for our largest customer segment: more than 6,000 small and single-site districts across the country. You’ll be the leader accountable for how we show up for these customers at scale.

## What they're looking for

- 8+ years in Customer Success or Account Management within SaaS, where you’ve owned retention and adoption outcomes directly
- 4+ years of people leadership, including developing managers or leading a multi-layer team
- Experience building or scaling a 1:many, digital-first customer success motion — automation, digital campaigns, webinars, office hours
- A high-volume segment you’ve owned outcomes for, and the operational rigor to run it: segmentation, coverage models, capacity planning
- Comfort using customer data and usage signals to decide where your team spends its time and where risk is building
- A strategic mindset paired with operational follow-through — you can design the system and make sure it actually runs

Tags: Customer Success