# Incident & Problem Manager The Rank Group Full-Time Full-Time Remote Friendly (Mauritius) Mauritius 3 Days at Parlay Finance

- Company: Parlay Finance
- What the company does: AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
- Company website: https://parlay.finance
- Type: Startups (AI role)
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://www.parlayjobs.com/jobs/incident-problem-manager-acd044b4?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/parlay-finance-incident-and-problem-manager-the-rank-group-full-time-full-time-r/

## About the role

Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Management and ownership of all Incident and Problem Management processes including a 'P1' &’P2’ Major Incident process
- Lead Major incident resolution through-out the incident life cycle, coordinating activities of resolver teams including third-party suppliers
- Provide communication to business and IT through the MIM process, during the major incident life cycle, until resolution
- Ensure that progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity
- Act as escalation path for major incidents to ensure service is restored urgently
- Monitor and in some circumstances manage potential service disrupting Incidents at P3 level


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/parlay-finance-incident-and-problem-manager-the-rank-group-full-time-full-time-r/