# Middle L2 Technical Support Specialist GR8_TECH Full-Time Full-Time Remote Worldwide 3 Days at Parlay Finance

- Company: Parlay Finance
- What the company does: AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
- Company website: https://parlay.finance
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://www.parlayjobs.com/jobs/middle-l2-technical-support-specialist-486b70a2?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/parlay-finance-middle-l2-technical-support-specialist-gr8-tech-full-time-full-ti/

## About the role

If you’re a challenger in spirit and a champion in action — join us. This role exists to protect platform reliability and partner trust by rapidly diagnosing and resolving complex, non-standard B2B platform incidents. You’ll help us maintain low MTTR (Mean Time to Resolution) and keep engineering focused on strategic roadmap items by owning unscripted, multi-system investigations, uncovering root causes, and serving as a strict quality filter between partner support and L3 engineering. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years in L2 technical support , systems analysis, or application operations within the iGaming sector , supporting high-load transactional architectures
- Advanced log analysis and distributed tracing skills in Kibana or OpenSearch, including querying stack traces and tracking requests across distributed microservices
- Hands-on API debugging proficiency with Postman or cURL, deep understanding of HTTP status codes, JSON payload schema validation, and webhook/callback mechanics
- Solid read-only SQL querying capability (PostgreSQL, MySQL, Athena) to navigate relational schemas, extract audit logs, and reconcile transactional states
- Proven observability experience with monitoring stacks (e.g., Grafana) to interpret error rate anomalies, throughput shifts, and latency degradations
- Proficiency in Jira & Jira Service Management (JSM) within multi-tier support pipelines (L1 → L2 → L3) and established SDLC workflows


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/parlay-finance-middle-l2-technical-support-specialist-gr8-tech-full-time-full-ti/