# Customer Success Manager at Patlytics

- Company: Patlytics
- What the company does: Patlytics is an AI-powered patent intelligence platform that provides tools for patent drafting, analysis, and portfolio management, enabling companies to improve research efficiency and streamline patent-related processes. Backed by Purple Arch Ventures.
- Company website: https://patlytics.ai
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: Remote
- Pay: $100K to $150K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.ashbyhq.com/patlytics/84d55c37-dc46-42e3-85c2-7a1ba4ce2089
- Page: https://www.1752.vc/careers/jobs/patlytics-customer-success-manager/

## About the role

As a Customer Success Manager, you will own post-sale relationships with a book of law firm and corporate IP customers. You will be their trusted advisor from onboarding through renewal. You will drive adoption across practice groups, show measurable value to partners and IP leaders, and turn what customers tell you into insight our Product and Engineering teams can act on.

## What they're looking for

- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company
- Legaltech experience is required. You have worked with law firms, in-house legal teams, or both, and you understand how they operate: billable-hour economics, partner-driven decisions, KM and innovation teams, and confidentiality and security expectations
- A record of hitting retention, adoption, and expansion goals
- Comfort presenting to senior attorneys and executives, and the credibility to hold your ground with them
- Strong written communication. Your emails, recaps, and success plans are clear, precise, and professional
- Highly organized, with the ability to manage many accounts at once without losing track of details

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/patlytics-customer-success-manager/