# Director of Customer Success at Paubox

- Company: Paubox
- What the company does: About Paubox Our mission is to become the market leader for HIPAA compliant email security. We are driven by the Paubox Foundations, which are core principles we care intensely about. Backed by 500 Global.
- Company website: https://paubox.com
- Type: Startups
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://ats.rippling.com/paubox-careers/jobs/2ff16b05-7bfe-4f03-a805-75d97a99b948
- Page: https://www.1752.vc/careers/jobs/paubox-director-of-customer-success/

## About the role

In this pivotal role, you will be at the forefront of innovation, leading our AI initiatives to modernize how we onboard, retain, and grow our 9,000+ customers. If you thrive in fast-paced startup environments and are passionate about building world-class customer experiences through both human connection and cutting-edge technology, we want to hear from you.

## What they're looking for

- Identify and implement AI-native strategies that enable teams to deliver world-class customer experiences
- Own retention performance, renewal forecasting, and expansion alignment with Sales
- Establish and drive a sustainable operating model across post-sale functions, ensuring accountability, predictability, and scalability
- Provide oversight and leadership for the implementation, support, and customer success teams
- Drive and report on key performance indicators including retention, churn, and adoption
- Partner closely with sales, marketing, operations, and product teams to surface customer feedback on products

Tags: Customer Success