# Global Collections Director at PayJoy

- Company: PayJoy
- What the company does: Looking for a phone or a cash loan? PayJoy gives you credit with few requirements and in minutes. No late fees charged. Backed by Greylock and USV.
- Company website: https://www.payjoy.com/
- Type: Startups
- Level: Principal and up
- Location: San Francisco, CA
- Work setup: Hybrid
- Pay: $258K to $279K base salary per year (USD)
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/payjoy/cdcdf376-10b1-4aad-a7ce-dd52a7b6775a
- Page: https://www.1752.vc/careers/jobs/payjoy-global-collections-director/

## About the role

Define and execute PayJoy’s global collections strategy to deliver predictable portfolio performance across diverse markets Develop segmentation, implementation, and testing capabilities that improve overall repayment, cure rates, cost to collect, and customer lifetime value.

## What they're looking for

- 10+ years of experience in consumer collections, credit operations, loan servicing, or a closely related field, including leadership responsibility for strategy and performance
- Proven success managing high-volume, small-balance consumer credit portfolios across multiple countries or distinct markets, ideally serving thin-file or underbanked customers
- Strong analytical and technical judgment, with experience using data, segmentation, automation, and experimentation to improve collections outcomes
- Demonstrated ability to lead cross-functional initiatives and manage external collections partners while maintaining strong compliance and customer-experience standards
- Experience in fintech, digital lending, device financing, or emerging markets is preferred
- Proficiency in Spanish or Portuguese is a plus but not required

Tags: Global Collections