# Technical Support Engineer (Weekend Lead) at PayNearMe

- Company: PayNearMe
- What the company does: PayNearMe is a provider of a web and mobile-based cash payments platform designed to facilitate online purchases and bill payments. Backed by AXA Venture Partners.
- Company website: https://paynearme.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/paynearmeinc/jobs/4408676009
- Page: https://www.1752.vc/careers/jobs/paynearme-technical-support-engineer-weekend-lead/

## About the role

Join us and be part of a team that’s shaping the future of payments—one experience at a time. This support role combines financial, payment, product, and integration investigations with AI-assisted problem solving. It is not a software development role. Professionalism, empathy, and clear communication with clients and colleagues are essential. Cross-functional work offers opportunities to broaden your skills and grow internally.

## What they're looking for

- Excellent written and verbal communication, empathy, discretion, and composure with clients and colleagues at all levels, including expectation setting and difficult conversations
- 7+ years in technical product support, payments operations, implementation, or related customer-facing work, or equivalent education and experience
- Curiosity and independent judgment: follow evidence, test assumptions, persist through ambiguity, and know when to escalate
- Strong investigative skills across software, APIs, data interfaces, financial questions, and business processes using logs, transaction data, reports, and configuration
- Aptitude and willingness to learn and apply AI to investigations and business-process design
- Experience managing complex cases, coordinating client-facing incidents, and coaching teammates across technical and nontechnical teams, with sound judgment, clear documentation, and follow-through

Tags: Customer Service