# Help Desk at PayRange

- Company: PayRange
- What the company does: PayRange offers end-to-end technology solutions to enable seamless cashless payment, identity verification, and connected solutions for unattended retail. Backed by GV.
- Company website: https://payrange.com
- Type: Startups
- Level: Mid level
- Location: Benito Juarez, CDMX
- Work setup: On-site
- Posted: 2026-01-08
- Apply by: 2026-10-08
- Apply: https://payrange.bamboohr.com/careers/67
- Page: https://www.1752.vc/careers/jobs/payrange-help-desk/

## About the role

We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.

## What they're looking for

- Serve as a primary point of contact for complex customer inquiries and technical escalations
- Provide timely, accurate, and professional troubleshooting and resolution
- Coordinate with cross-functional teams, including Engineering, Product, and vendors, to resolve customer issues efficiently
- Maintain a strong working knowledge of PayRange products, platforms, and functionality
- Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system-related questions
- Stay current on product updates, industry trends, and best practices to continuously enhance customer support quality

Tags: Technical Support