# Customer Success Manager at Pear Suite

- Company: Pear Suite
- What the company does: About Pear Suite Pear Suite is an early-stage digital health company building software for community-based care. Backed by Techstars.
- Company website: https://pearsuite.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $75K to $85K base salary per year (USD)
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/pear-suites-career-page/jobs/deb82ab7-5f48-4044-998e-fe396caba56a
- Page: https://www.1752.vc/careers/jobs/pear-suite-customer-success-manager/

## About the role

This role is ideal for an individual with a strong background community health work/care navigation and in SaaS software implementation and account management, who is passionate about ensuring client satisfaction and success. As a Customer Success Manager, you will play a crucial role in guiding our clients through the implementation and optimization of our platform, fostering strong relationships, and driving customer engagement and retention.

## What they're looking for

- Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform
- Oversee the implementation and configuration of our SaaS solutions, ensuring seamless integration with clients' existing workflows
- Develop and maintain deep knowledge of our platform to effectively address client inquiries, troubleshoot issues, and offer strategic advice
- Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement and optimization
- Collaborate with cross-functional teams, including Sales and Product, to address client needs and drive continuous improvement
- Develop and deliver training sessions and educational materials to help clients maximize the value of our platform

Tags: Customer Success