# VIE - Customer Experience (based in Miami) at Pelico

- Company: Pelico
- What the company does: Pelico’s manufacturing orchestration management platform empowers factory teams with the agility required to respond to supply chain disruptions and deliver on time. Backed by General Catalyst.
- Company website: https://www.pelico.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Miami
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.ashbyhq.com/pelico/6d09d139-6deb-42b4-b581-b70e09dcdcaf
- Page: https://www.1752.vc/careers/jobs/pelico-vie-customer-experience-based-in-miami/

## About the role

Drive End-to-End user adoption: Own post-onboarding platform adoption across enterprise factory sites, helping plant managers and operational teams translate live supply chain data into daily routine habits. Lead client governance & value reviews: Prepare and execute data-driven weekly or monthly governance reviews covering platform SLAs, usage metrics, feature upgrades… to build trust with key client stakeholders.

Tags: Customer Services