# Enterprise Customer Success Manager at PermitFlow

- Company: PermitFlow
- What the company does: PermitFlow simplifies permit preparation, submission, and tracks nationwide. Our platform handles the paperwork across all municipalities. Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City, NY
- Work setup: Remote
- Pay: $160K to $210K base salary per year (USD)
- Posted: 2026-09-30
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/permitflow/932ff7f3-5b95-4dae-a96f-8dc86a653b31?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/permitflow-enterprise-customer-success-manager/

## About the role

As Enterprise Customer Success Manager , you’ll report directly to the VP, Customer Success and collaborate regularly with the CEO and VP, Operations. Owning our most complex, high-value customer relationships, this role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven experience: 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
- Data-driven: Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership
- A builder’s mindset: You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
- AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/permitflow-enterprise-customer-success-manager/