# Enterprise Implementation Manager at PermitFlow

- Company: PermitFlow
- What the company does: Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City, NY
- Work setup: Remote
- Pay: $160K to $210K base salary per year (USD)
- Posted: 2026-07-20
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/permitflow/d193e0c2-76bb-47fa-ab34-a695e1bd4c24
- Page: https://www.1752.vc/careers/jobs/permitflow-enterprise-implementation-manager/

## About the role

As Enterprise Implementation Manager , you will report to the Vice President of Customer Success and own onboarding for PermitFlow’s strategic enterprise accounts. You’ll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value. Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.

## What they're looking for

- 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
- Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews
- Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
- Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans

Tags: Customer Success