# Implementation Specialist at PermitFlow

- Company: PermitFlow
- What the company does: Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York City, NY
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-04-08
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/permitflow/162a2072-04d5-4402-be27-377a95962b3b
- Page: https://www.1752.vc/careers/jobs/permitflow-implementation-specialist/

## About the role

As Implementation Specialist , you will report to the Vice President of Customer Success and support onboarding across PermitFlow’s mid-market and enterprise accounts. You’ll execute implementation plans from post-sale handoff through launch, serve as a day-to-day customer contact, and drive early product adoption. On enterprise accounts, you’ll partner closely with the Implementation Manager to own specific workstreams.

## What they're looking for

- 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company
- Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage
- Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively

Tags: Customer Success