# Permit Operations Lead (Midwest Remote) at PermitFlow

- Company: PermitFlow
- What the company does: Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: USA
- Work setup: Remote
- Pay: $70K to $100K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/permitflow/8a4f2835-e2f1-4d7b-8f92-6f4bf639be7e
- Page: https://www.1752.vc/careers/jobs/permitflow-permit-operations-lead-midwest-remote/

## About the role

Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements. Team Development : You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.

## What they're looking for

- Team Player: You’re a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment
- Analytical Thinker: You’re data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes
- 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment
- Established Municipal Relationships: Existing relationships with municipalities and inspectors in these states — someone who brings local trust and rapport on day one rather than having to build it from scratch
- Regional Escalation Point: Comfortable acting as the on-the-ground point of escalation when local jurisdictions push back on remote or third-party submissions
- Expediter Unblocking: Demonstrated ability to identify and unblock restrictions that municipalities place specifically on third-party permit expediters, and a track record of working through (or around) those restrictions to keep permits moving

Tags: Permit Operations