# Senior Manager/Director, Customer Success (Enterprise) at PermitFlow

- Company: PermitFlow
- What the company does: Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York City, NY
- Work setup: Remote
- Pay: $150K to $250K base salary per year (USD)
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/permitflow/e4dc39b0-4796-46b3-a55d-fa0634c1be20
- Page: https://www.1752.vc/careers/jobs/permitflow-senior-manager-director-customer-success-enterprise/

## About the role

Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers, fostering a high-performance, customer-centric culture. Own gross and net retention for the enterprise segment, including multi-stakeholder adoption, expansion, and renewal.

## What they're looking for

- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
- Experience owning executive relationships with senior buyers at large organizations
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action

Tags: Customer Success