# Senior Manager/Director, Implementations at PermitFlow

- Company: PermitFlow
- What the company does: Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York City, NY
- Work setup: Remote
- Pay: $185K to $230K base salary per year (USD)
- Posted: 2026-06-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/permitflow/a07177c7-f1ba-4a35-8740-3b04d802b0c9
- Page: https://www.1752.vc/careers/jobs/permitflow-senior-manager-director-implementations/

## About the role

We are hiring a Senior Manager/Director of Implementation to build and lead the team that owns customer onboarding from contract signature through their first 90 days of our partnership. Reporting to the VP Customer Success, this is a people-management position: you will hire, develop, and mentor a team of Implementation Managers and Specialists, set the bar for execution, and own the metrics that determine whether new customers stick.

## What they're looking for

- 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
- 8+ years in implementation, onboarding, or professional services
- A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
- Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
- Comfort operating in regulated or operationally complex environments where the work is not purely software
- Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction

Tags: Customer Success