# Staff, Strategic Programs and Customer Success at PermitFlow

- Company: PermitFlow
- What the company does: PermitFlow simplifies permit preparation, submission, and tracks nationwide. Our platform handles the paperwork across all municipalities. Backed by Accel, Kleiner Perkins and Y Combinator.
- Company website: http://www.permitflow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City, NY
- Work setup: Remote
- Pay: $170K to $220K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.ashbyhq.com/permitflow/7689792a-8222-4f7d-b14e-eac1e6a81251?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/permitflow-staff-strategic-programs-and-customer-success/

## About the role

Reporting to the VP of Customer Success, you will be second in command for the CS org, building the programs, processes, and initiatives that help the team scale with the customer base. You will partner with the Implementation and Customer Success leaders to prioritize and land programs across their teams. You will also work closely with Sales, Product, Operations, and Marketing on cross-functional initiatives. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in post-sales roles (customer success, implementation, professional services, support, or CS operations) at a B2B SaaS company, including 2+ years leading cross-functional programs end to end, ideally at a scaling startup
- Change management experience. You have rolled out new processes or systems to teams that did not ask for them, and the change stuck
- Forecasting and capacity modeling experience. You have owned a renewals forecast or built a coverage model and explained it to Finance
- Strong with data and AI tools. You can pull your own numbers from a BI tool, build a model in a spreadsheet, and use AI to sharpen your analysis and communicate your conclusions clearly
- Clear writer and effective operator. Your project briefs, status updates, and decision docs are short enough to read and specific enough to act on, and you are as comfortable building a tracker as presenting to the exec team

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/permitflow-staff-strategic-programs-and-customer-success/