# Consumer Support Specialist at Perplexity

- Company: Perplexity
- What the company does: Backed by Accel, Bessemer and NEA.
- Company website: http://www.perplexity.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $100K to $115K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/perplexity/6628bead-dec0-4ed2-8aef-5a036815d2a0
- Page: https://www.1752.vc/careers/jobs/perplexity-consumer-support-specialist/

## About the role

Perplexity launches new features and products at a rapid pace—and this role sits at the center of that. We need a Consumer Support Specialist who combines excellent customer support instincts with real technical depth. You’ll handle high volumes of user inquiries across channels while also digging into product issues, using customer feedback to uncover problems, and providing solutions that improve the experience for everyone.

## What they're looking for

- 3+ years in customer support, user operations, or technical support—ideally at a SaaS or tech company
- Proven ability to manage high ticket volumes while maintaining quality and empathy
- Excellent customer-facing communication: clear, professional, and adaptable to different audiences
- Technical aptitude: comfortable working through product issues, navigating technical questions independently, and learning new tools and systems quickly
- Hands-on experience with AI tools and automation platforms (Intercom workflows, scripting) to improve operations
- Familiarity with AI, LLMs, or search technologies

Tags: Customer Success & Support