# Enterprise Customer Support Specialist at Perplexity

- Company: Perplexity
- What the company does: Backed by Accel, Bessemer and NEA.
- Company website: http://www.perplexity.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $110K to $130K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://jobs.ashbyhq.com/perplexity/229b066a-afb2-4eca-86ac-e20f38d11a19
- Page: https://www.1752.vc/careers/jobs/perplexity-enterprise-customer-support-specialist/

## About the role

Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in. Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized.

## What they're looking for

- Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments
- Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.)
- Ability to translate complex technical concepts—APIs, SSO/SAML, cloud integrations—into clear, actionable guidance for non-technical stakeholders
- Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization when juggling multiple escalations
- Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools (e.g., SQL, Looker, Snowflake)
- Exceptional written and spoken English, business-level fluency in at least one additional language such as Spanish, French, or German is strongly preferred

Tags: Customer Success & Support