# Technical Customer Success Manager, API at Perplexity

- Company: Perplexity
- What the company does: Backed by Accel, Bessemer and NEA.
- Company website: http://www.perplexity.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $170K to $220K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/perplexity/6754c9cc-89c2-4d7f-b966-66de6e8cac4b
- Page: https://www.1752.vc/careers/jobs/perplexity-technical-customer-success-manager-api/

## About the role

We are looking for a technically fluent Customer Success Manager to help our API customers succeed and shape how we support them as the business grows. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption.

## What they're looking for

- 4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company
- Technical fluency: comfortable reading API documentation, making API requests, interpreting responses and errors, and discussing integration questions with developers
- A track record of driving adoption, retention, or growth across a portfolio of customers, with clear ownership of follow-through
- Experience creating or improving a customer program, playbook, or cross-functional process, not only operating an established one
- Strong written and verbal communication, including the ability to explain technical issues clearly and communicate carefully when facts are still developing
- Sound judgment in balancing account needs with strategic projects, setting priorities, and moving work forward without a detailed brief

Tags: Customer Success & Support