# VIP Account Manager at Phantom

- Company: Phantom
- What the company does: The self-custodial wallet for trading predictions, perps, and tokens across Solana, Ethereum, Bitcoin, Robinhood, HyperEVM, and more. Backed by Lightspeed and Sequoia.
- Company website: https://phantom.com/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $75K to $100K base salary per year (USD)
- Posted: 2026-09-07
- Apply by: 2026-10-22
- Apply: https://jobs.ashbyhq.com/phantom/84bfcb1e-74a6-4cd7-b1d4-01b7b5d59d2e
- Page: https://www.1752.vc/careers/jobs/phantom-vip-account-manager/

## About the role

Be the personal, named contact for VIP members in our in-app messaging hub Own member relationships end to end: onboarding and welcome, proactive check-ins, and follow through on every issue until it is resolved.

## What they're looking for

- 4+ years in premium or VIP support, account management, or customer success, ideally at a sports betting platform, crypto exchange, wallet, brokerage, or fintech app
- Deep crypto fluency: you understand self custody and can navigate multiple chains, reading a block explorer, tracing a transaction, and telling an L2 gas issue apart from a bug
- Exceptional written communication: warm, concise, and human, even under pressure
- Absolute discretion: for high value users, privacy and trust are the product
- Security first instincts: you know the social engineering patterns targeting crypto users, and you would never ask anyone for a seed phrase
- Comfort with ambiguity and ownership: you are the first hire in a new function and will build much of the process yourself

Tags: Customer Happiness