# Client Escalations Specialist at Phil

- Company: Phil
- What the company does: Phil offers a technology-driven platform that simplifies medication access for retail and specialty-lite brands. Its solutions aim to improve patient outcomes and drive commercial success by streamlining the script journey. Backed by Eniac Ventures.
- Company website: https://phil.us
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $50K to $65K base salary per year (USD)
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://jobs.ashbyhq.com/phil/b74b9393-b51e-4813-b48a-13c012ad47c0
- Page: https://www.1752.vc/careers/jobs/phil-client-escalations-specialist/

## About the role

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

## What they're looking for

- Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience)
- 4–7+ years of experience in client support, escalation management, operations, or a similar function, preferably in healthcare or health-tech
- Strong problem-solving skills with the ability to navigate ambiguity and manage complex, high-stakes situations
- Experience working cross-functionally with Sales, Operations, and external stakeholders in a fast-paced environment
- Excellent communication skills, with the ability to manage sensitive situations and maintain trust with internal and external partners
- Proven ability to prioritize effectively and manage multiple escalations simultaneously while meeting SLAs

Tags: Client Success