# Platform Support Engineer at PhysicsX

- Company: PhysicsX
- What the company does: Accelerating industrial innovation with AI: We build AI to improve the design, manufacturing, and operation of complex products and processes. Backed by General Catalyst.
- Company website: https://www.physicsx.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.eu.greenhouse.io/physicsx/jobs/5012978101?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/physicsx-platform-support-engineer/

## About the role

Platform Support Engineers are PhysicsX’s first technical responders for enterprise customers and internal users of the Platform. You’ll own the path from intake to resolution: triage, first-pass investigation, customer updates, and, where you can’t fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering. This isn’t a service desk. You’re building the repeatable front door into PhysicsX’s deeper technical capability. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Triage incoming issues, classify severity, and run the first-pass investigation across product, platform, infrastructure and customer environment to find where the problem most likely lies
- Resolve what you can. When you can’t, hand over with the logs, events, config, timeline, what you’ve already tried, and a recommended next step
- Work within a structured incident process: response targets, clean handovers, and post-mortems
- Time-box investigations and escalate promptly when progress stalls
- When urgent action is needed to stabilise things (like restarting a workload), take it deliberately, record it on the ticket, and capture the lasting fix in Git
- Give customers and internal stakeholders plain-language updates: what’s known, what isn’t, and what happens next

Tags: Delivery

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/physicsx-platform-support-engineer/