# Patient Engagement Team Lead (Contract, Part-Time) at PicnicAI

- Company: PicnicAI
- What the company does: PicnicAI builds intelligence to accelerate human health through PicnicHealth and PicnicResearch. Discover our vision for transforming healthcare data. Backed by Y Combinator.
- Company website: https://picnic.ai
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, Remote
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://picnic.ai/careers/roles?gh_jid=8886725002&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/picnicai-patient-engagement-team-lead-contract-part-time/

## About the role

We run dozens of studies, and every one of them needs patients qualified, supported, and kept moving. As the Patient Engagement Team Lead, you'll own the daily operational work that keeps our patient funnel unstuck: answering patient escalations, working the qualification screen queue, and making sure our outreach contractors have the right work in front of them. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Manage queues: Review screens daily to ensure that the patient experience is a positive one and that studies run on time
- Own patient escalations: Be the first point of escalation for patient questions and issues. Triage, resolve what you can, and route the rest to the right person fast
- Run team tasks: Assign and balance tasks across the contractor team so nothing sits unowned or falls behind
- Report what moved: Send a short weekly readout of what the team cleared, what's stuck, and why
- Flag patterns: Spot repeat issues and bring it to the team, so we fix the cause and not just the case

Tags: Recruitment & Engagement

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/picnicai-patient-engagement-team-lead-contract-part-time/