# Payroll Partner Service Advocate at Pie Insurance

- Company: Pie Insurance
- What the company does: Pie Insurance is leveraging technology to transform how small businesses buy and experience commercial insurance, with the goal of making it affordable and as easy as pie. Backed by Headline (formerly e.ventures).
- Company website: https://pieinsurance.com
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/pieinsurance/jobs/6182889004
- Page: https://www.1752.vc/careers/jobs/pie-insurance-payroll-partner-service-advocate/

## About the role

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process.

## What they're looking for

- Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
- Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner
- Works as a team member to handle:
- Policy Issuance
- General questions
- Follow-Up Communication

Tags: Customer Service